Terms of Service for School Customers

Effective Date: March 29, 2026

Provider: Davlo Enterprises (Trading as Dtechzm)
Registration No: 320261066096
Address: Kayombo Boarding Secondary School, P.O Box 140097, Kabompo, Zambia
Email: support@dtechzm.com

1. Application & Approval Process

All schools must complete an online application. Upon submission, you will receive a School Application Code and a quotation. Your application status will be one of:

• PENDING_PAYMENT – Waiting for payment
• PAID – Payment received, pending final approval
• APPROVED – Account activated
• REJECTED – Application declined

2. Payment & Invoicing

2.1 Payment Methods

Schools may pay via:

• Online Payment: Through Broadpay Zambia Limited integrated gateway (automatic activation upon success).
• Manual Payment: Bank transfer or mobile money. Proof of Payment (PoP) must be sent to support@dtechzm.com.

2.2 Invoicing

Each approved school receives an invoice_serial and quotation_serial. These are digitally signed and automated. Retain them for your records.

3. Account Activation Timeline

• Business Days (Monday–Friday, excluding public holidays): Activation within 4 hours of confirmed payment or receipt of valid Proof of Payment.
• Weekends & Public Holidays: Activation may be delayed. We will process as soon as staff return.
• Subscription Start Date: The effective date of your subscription is the activation date/time, not the payment date.

4. Subscription & Payment Obligations

4.1 Recurring Fees

Schools subscribe to a plan (requested_plan_id). Fees are due according to the agreed schedule.

4.2 Failure to Pay

If any subscription payment fails or is not made by the due date:

• Your school's access to Dtechzm services will be immediately suspended or terminated.
• After 30 days of non-payment, all school data may be permanently deleted.

4.3 Proof of Payment Required

We reserve the right to request Proof of Payment before activating or renewing any school account.

5. Chargebacks & Disputes

As a merchant under Broadpay Zambia Limited, we incur fees for chargebacks.

• Unauthorized Chargeback: Your school's service will be suspended immediately. A $15 (or ZMW equivalent) administrative fee will be added.
• Dispute Resolution: Contact us first at support@dtechzm.com before initiating any bank dispute.

6. Governing Law

These Terms are governed by the laws of the Republic of Zambia.

7. Contact for Schools

Email: support@dtechzm.com
Attention: David Ndumba